SILALIHEAY GROUP MEMBER

NAME OF GROUP MEMBER

MOHD HAFIZ BIN MOHD SYAZWAN       KK1080122

NORLIYANA BINTI DISIM                      KK1080356

NURSIAH BINTI MANSOR                      KK1080094

NORLELA BINTI HJ ATI                        KK1080022

AZRIDAH BINTI NAYAH                        KK1080383

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The Importance Of Mc’Donald McDelivery Service

McDonald’s started its home delivery only after looking at the success of the other players in the fast food market. But, today home delivery has become an important part of the McDonald’s supply chain.

 After all, managing home delivery also involves delivering right food items at the right time in right quantity and right quality at the right address. Almost all popular fast food chains in India do have home delivery model in their business system.

Some food chains earn more from home delivery than in-person visits of the customers. That is why, probably, home delivery has become a necessity for a fast food chain to penetrate in a market!importance 

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Technology used in Mc'Delivery service

Information Technology or IT is considered as one of the most important aspects of organizations and companies in the world, due to the different impact of different aspects such as globalization, improving communication technologies as well as the variability of the demands of the customers. 

The transaction processing and recording and financial management is one of the most important aspects of the company where in IT is being applied. In addition, it can also help to improve the customer relationship management, sales and marketing activities by having a real-time transmittal of their restaurant inventory, point-of-sale or POS as well as financial data.

In addition, the company is also using the Internet and Intranet in order to get connected to their stakeholders. The Internet is being used in order to launch their different marketing strategy as well as to get connected to their possible and loyal customers.

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McDonald Cooperation Organization Chart

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McDonald Delivery service System Output

Output is the production of something new after going through the process of transformation. It is not tied to the goods production, but service is also the output. For example the goods are the menu that the customer order and the delivery is also the output.

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McDonald Delivery service System Process

Process or processing (verb) typically describes the action of taking something through an established and usually routine set of procedures or steps to convert it from one form to another.

For example after the orders has been confirmed by the customers the clerk will record the order into the computer system and transfer the data to McDonald branch near at the customer address.

The submission process usually takes 45 minutes and the customer must pay the orders and add RM 3.00 to cover the motorcycle fuel.

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McDonald Delivery service System Input

Input is the term denoting either an entrance or changes which are inserted into a system and which activate/modify a process. Input is a short word for "sentences that you read or listen to". 

The mc’d delivery system input examples are:

• Customer data from the registration
• customer’s order
• general enquiries
•  customer feedbacks.

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The Organization History

McDonald's Corporation is the world's largest chain of hamburger fast food restaurants, serving around 64 million customers daily in 119 countries.The company began in 1940 as a barbecue restaurant operated by the eponymous Richard and Maurice McDonald.

In 1948 they reorganized their business as a hamburger stand using production line principles. It is often erroneously thought that McDonald's originated standardization in the production and service of fast food, but it didn't.

The company did, however, contribute greatly to that standardization. In 1948, Mac and Dick McDonald introduced the "Speedee Service System", which helped to further the principles of the modern fast-food restaurant. 

In 2003, the company launched the ‘I’m lovin’ it’ campaign. In 2005, McDonald’s started its McDelivery service.

In 2006, the chain announced that it will publish nutritional information on its packaging of all its products, for the benefit of the customers.

Considering the huge success and brand McDonald’s has become, the food chain is spread across the world in almost all the major cities of the globe. Being economic and user friendly, the success rate of the company cannot be doubted.

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Assignment Information SyS sib2024

Information system used by an organization

Information system that we chose is Mc’Donald Delivery Service or McDelivery used by McDonald corporation. Mc’Donald Delivery Service system is a TPS system.

Transaction processing system (TPS) is an information system that captures and processes data generated during an organization’s day-to-day transactions. A transaction is a business activity such as a deposit, payment, order or reservation.

Mc’Donald Delivery service that run by the Clerical staff. Typically clerical staffs perform the activities associated with transaction processing, which include the following:

•  Recording a business activity such as a customer's registration, customer’s orders and customers’ payment
• Confirming an address, orders and promote McDelivery menu.
• Maintaining data, which involves adding new data, changing existing data, or removing unwanted data.

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